Last updated: October 2026
If you pay for a data bundle or top-up and the order fails to deliver, the full amount is automatically refunded to your Fast Data Bundle wallet. You do not need to contact support for failed orders — refunds are processed by our system as soon as the failure is confirmed.
Data bundles, airtime and result checker vouchers are digital products delivered instantly to the phone number you provide. Once an order is successfully delivered to the number entered at checkout, it cannot be reversed or refunded. Please double-check the recipient number before paying.
If you enter a wrong but valid recipient number and the bundle is delivered to that number, we cannot recover or refund it. If the number is invalid for the selected network, the order will fail and you will be refunded automatically.
If your Mobile Money or card payment is debited but your wallet is not credited, contact support with your payment reference and we will credit or refund you after verifying with our payment processor. Duplicate charges are refunded in full.
Orders that remain in "Processing" for an unusually long time can be reported to support. If the order cannot be completed, it will be marked as failed and refunded to your wallet.
Contact us through the in-app support chat or our WhatsApp support line with your order ID or payment reference. Verified refund requests are processed within 24–72 hours. Refunds are made to your Fast Data Bundle wallet; cash/mobile money refunds to your original payment method may be arranged for unresolved payment disputes.